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Troubleshooting issues with installing Aptify 5.5.3 is addressed in the following sub-topics:

• Installation Fails During Update of Orders Entity
• Circular References with Form Templates or Dashboard
• Scenarios Where Setup May Fail Due to Entity Updates and Required Fields
• Grant SQL Cannot Generate a Field that Does Not Exist in the Base View and Field Level Security
• Aptify Web Site May Fail to Load Certain DLLs
• Setup May Fail Due to Memory Utilization

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_OrderFail _OrderFail

Installation Fails During Update of Orders Entity

The Aptify 5.5.3 installation may fail when the setup program is updating the Orders entity, and the virtual field definitions for several fields are missing in the Orders entity. Perform the following steps if the installation fails as described in this scenario.

1. Open the record for the Orders entity in the Entities service.

2. Set the definition for the ShipToEmail virtual field:

   ShipToEmail –Set virtual Field Type = Calculated
   
   Set below Calculation
   Case p2.LastName
   when '[Not Specified]' then c1.MainEmail
   else
   p2.Email1
   End

3. Set the definition for the ShipToEmail virtual field:
   
   BillToEmail –Set virtual Field Type = Calculated
   
   Set below Calculation
   Case p3.LastName
   when '[Not Specified]' then c.MainEmail 
   else
   p3.Email1
   End
   
   

4. Set the definition for the BillToName virtual field:
   
   Update below Calculation expression
   (RTRIM(p2.FirstName) + ' ' + LTRIM(p2.LastName))
    

5. Save and close the Orders entity record.
   
   

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When launching the Aptify web site, certain 32-bit DLLs in the AptifyServicesAPI Bin folder may prevent the site from loading. The workaround is to remove these DLLs and any dependencies from the AptifyServiceAPI folders and then load the site again. Contact Aptify Technical Support if you have questions or concerns about removing objects from the AptifyServiceAPI folder.  

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_MemUtil _MemUtil

Setup May Fail Due to Memory Utilization

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