To cancel a booth assignment, cancel the related order either manually or through the Order Cancellation Wizardwizard. If the booth purchase is a portion of a multi-line order, perform a partial order cancellation. This is the same process for cancelling any other type of shipped order in Aptify.
See the Cancelling a Shipped Order section in the "Order Cancellation" chapter of the Aptify Order Entry Guide for for instructions.
Note that when you use the wizard, Aptify automatically references the Expo information from the original order so it calculates the appropriate order amount, including the number of units in the booth and any applicable surcharge. If you decide to cancel the order manually, you must enter the number of units in the booth you want to cancel as the quantity for the Expo product to successfully add the order line to the cancellation order. Once added to the cancellation order, Aptify automatically references the Expo information from the original order so it calculates the appropriate order amount, including any applicable surcharge.
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Note that if Expo Priority Points have been previously been awarded for a booth, Aptify also cancels those priority points by creating an Expo Priority Points record with negative points (which also deducts any applicable participation points). See "Configuring an Expo to Calculate Priority Points" for for more details.