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Aptify  includes includes an add-in plugin for Microsoft Outlook (versions 2007, 2010, 2013, and 2016) that lets users create Aptify Persons and Contact Logs records directly within Outlook without having to access an open Aptify session. You can also configure the add-plugin to automatically create contact logs when a particular account receives or sends an email, which is useful for automated mailboxes. 

Note
titleOutlook Add-in Installer

The add-in has a separate installation program. You can find the latest version of this installer (which includes the version that supports Outlook 2016), in your organization's Aptify FTP folder (typically under the Version_50 folder). The installer is called OutlookAptifyAddinSetup.zip.

 

To install the Aptify add-in, refer to the topics below:

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Once the feature is installed, an Aptify drop-down menu will be available via the Add-Ins tab on the Outlook Ribbon bar  (and through Outlook's right-click context menu for Outlook 2010 and 2007).  With a properly configured OutlookAddinConfiguration file, when opening Outlook, the add-in is logged into Aptify automatically as shown below (unless Outlook is configured to disable certain or all add-ins).  See Copying and Configuring the OutlookAddinConfiguration Config File for configuring the Aptify Outlook Add-In for use. 

Aptify Add-in Option in Outlook 

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  1. Locate the AptifyOutlookAddIn config file.
    • You can find a copy of the file in the appropriate sub-folder (based on your Outlook version) in the OutlookAptifyAddinSetup distribution file, 
    • You can also find a copy of the file in the Aptify Database setup distribution folder under the Utilities > OutlookAptifyIntegrationSetUp sub-folder.
       
  2. Copy the file to the baseline path of the Aptify client on the local machine.


     

    Note
    titleConcerning Multiple Instances of Aptify
    The Aptify Outlook Add-In assumes that the configuration file is placed in the baseline path of the Aptify client on the local machine, which is, by default, the instance that was last installed. If you have installed more than one instance of the Aptify client on the current machine, you should verify which instance is specified as the default path and modify as needed. You may also find you need to copy the config file to another location (like the root of the C: drive). See Verifying the Local Aptify Installation for more information.
  3. Right-click and select edit to modify the attributes as needed, as shown below. Below is a description of each attribute:

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    • Password: Can be used to specify a password when AptifyLoginTrusted is set to False.
    • FolderPath: When ContactLogSync is set to True, the full path to the Outlook mail folder in which contact logs will automatically be created.

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    • Note
      titleMust Specify Full Path to Mail Folder

       The full path to the mail folder is the name of the folder preceded by the E-Mail Delivery Location found under Outlook's Accounting Settings > E-mail tab. For example, Mailbox - User Name\Inbox\NameofFolder OR testuser@domain.com\Inbox\NameofFolder.

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    • ContactLogSync: When set to True, contact logs are created automatically for messages that are found in the Outlook mail folder location specified with the FolderPath attribute. When set to False, contact logs are not created automatically and the manual option is enabled.
    • ContactSync: When set to True, new or updated contacts that do not exist in Aptify are automatically created as Persons records or existing Persons records are updated if applicable. When set to False, a user can create and update Persons records manually by using the Create Aptify Person or Show Person in Aptify options.
    • TypeID: Specifies the record ID of type of contact (Contact Log Type). By default, this value is 3, which is E-mail in a standard Aptify installation.
    • CategoryID: Specifies the record ID of the Contact Log Category. By default, this value is 1, which is Sales in a standard Aptify installation. 
    • CreateContactLogForSentItem: When set to True, contact logs are created for all outgoing emails. When set to False, no Contact Logs records are created for outgoing messages. 

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Note
titleIf Outlook is Still Not Connecting to Aptify....

If after verifying the configuration and location of the location OutlookAddinConfiguration XML file, Outlook still does not connect to Aptify. Review the Application Event Logs on the current machine. You me may find an entry that indicates that the add-in is looking for the config file in a different location (like the root of the C: drive). Try copying the file to the location specified. If that does not work, contact Aptify Technical Support for further assistance.