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  1. Open a new record in any service
  2. Right click in the header of the form and select Clone.
  3. Enter the search criteria and click the Find button.
    • Records from the service that match the specified search criteria appear in the Results tab.

  4. Select the record to copy.
    • The data from that record is copied into the new record.

  5. Make any necessary changes to the cloned record and save the record.