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1. Open the Opportunities record.
2. On the Status tab, change the Status to On-Hold or Cancelled, depending on the information received from the prospect.
3. Change the Stage to a value that indicates that the deal has been placed on-hold or cancelled.
4. Add any applicable comments or other information to the record.
5. Create a Status Report for this opportunity if necessary (see Recording Opportunity Status Reports).
6. Save and close the Opportunities record.