This service stores the set of categories that can be assigned to cases. These records appear in the Category drop-down list on the Cases form.
Attachments Tab
The Attachments tab lists any files relevant to the Case Categories record.
Comments Tab
The Comments tab lists all comments relevant to the Case Categories record.
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Specifies the rank for the category. Categories are shown in rank order from lowest to highest in the Category drop-down field on the Cases form.
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When checked, this category is available to assign to new cases. Note that by default, inactive categories continue to appear in the Category drop-down field on the Cases form.
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