This topic provides information on troubleshooting issues that you may encounter running the Aptify 6.2 3 or Aptify Web 6.2 3 setup.
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In some cases (as noted) it is recommended to re-run the setup on a restored backup taken from prior to installation. |
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Troubleshooting issues with installing Aptify 6.2 3 are addressed in the following sub-topics:
- Installation Fails During Update of Orders Entity
- Circular References with Form Templates or Dashboard
- Scenarios Where Setup May Fail Due to Entity Updates and Required Fields
- Grant SQL Cannot Generate a Field that Does Not Exist in the Base View and Field Level Security
- Aptify Web Site May Fail to Load Certain DLLs
- Database Setup Fails Due to Enabled Row Set Security
- The "Create Order" button on Summary Forms may not work as Expected
If you experience an error not described below, please contact Aptify Technical Support for assistance.
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- For 8167, the parts list should look like this after the correction:
- For 8173, the Parts List should look like this after the correction:
You can then re-run the setup, you do not need to restore the database to prior to previous installation attempt.
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If you have records contain bad data, the setup may fail when the Database Objects validation options is selected in the setup. For example, if you have orders for a subscription with invalid Subscriber ID where that person (Subscriber ID) does not exist in the database hence failing the validation process. You will need to fix the invalid data before continuing with the install. The dialog that is displayed during the setup process when this error is encountered includes suggested SQL to resolve or further investigate the issue. See the appropriate step in the Installing Aptify 6.2 3 Server Software for more details.