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This service stores the set of survey methods that are available from the Case Survey Method drop-down list on the Cases form. Each record corresponds to a method used to survey customers concerning how a case was handled by the organization.

Case Survey Methods Form

Attachments Tab

The Attachments tab lists any files relevant to the Case Survey Methods record.

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Specifies the rank of a survey method relative to other survey methods. The available results are shown in rank order from lowest to highest in the Case Survey Method drop‑down field on the Cases form.