This topic provides information on troubleshooting issues that you may encounter running the Aptify 7.0 or Aptify Web 7.0 setup.
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Troubleshooting issues with installing Aptify 7.0 are addressed in the following sub-topics:
- Installation Fails During Update of Orders Entity
- Circular References with Form Templates or Dashboard
- Scenarios Where Setup May Fail Due to Entity Updates and Required Fields
- Grant SQL Cannot Generate a Field that Does Not Exist in the Base View and Field Level Security
- Aptify Web Site May Fail to Load on Non-default IIS port
- Aptify Web Site May Fail to Load Certain DLLs
- Database Setup Fails Due to Enabled Row Set Security
- The "Create Order" button on Summary Forms may not work as Expected
- CC Account and CC Partial fields may appear together
If you experience an error not described below, please contact Aptify Technical Support for assistance.
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- Open the record for the entity in the Entities service.
- Click the Row Set Security tab.
- Open a new Row Set Security sub‐type record.
- Either click the New Record... button in the menu bar, or right‐click in the gray area and select New from pop‐up menu to open a new record.
- Enter the rule you are recording back in step 4 in the Base View Where Clause field.
- Enter a description for the rule.
- Click OK to save the rule.
- Enter additional rules for the same entity, if necessary. Aptify uses an AND operator to separate multiple Base View where Clauses within a generated base view.
- Alternatively, you can click OK and New in Step 8 to save the current and open a new Row Set Security record in one step.
Save and close the Entities record.
Regenerate the base view for any related entities that join to the entity for which you just enabled row set security.
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If you have records contain bad data, the setup may fail when the Database Objects validation options is selected in the setup. For example, if you have orders for a subscription with invalid Subscriber ID where that person (Subscriber ID) does not exist in the database hence failing the validation process. You will need to fix the invalid data before continuing with the install. The dialog that is displayed during the setup process when this error is encountered includes suggested SQL to resolve or further investigate the issue. See the appropriate step in the Installing Aptify 7.0 Server Software for more details.
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While creating a new order, a SPM for a Company, or a Person's record etcetera, only the CC Account field should be visible to the users. After saving the record, only CC partial field should be visible to the users. In case if both the fields are displayed together, please follow the below process to rectify the same.
Run the Generate HTML5 Web Form Template UI Parts process flow (Process Flow ID:97) for Form template ID 18139, this rebuilds the HTML string and updates UIPart table. Please refer below image for reference: