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If you experience an error not described below, please contact contact Aptify Technical SupportTechnical Support for assistance.

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_OrderFail
_OrderFail
Installation Fails During Update of Orders Entity

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  1. Open the record for the Orders entity in the Entities service.
  2. Set the definition for the ShipToEmail virtual field:ShipToEmail –Set virtual Field Type = Calculated
    Set below Calculation: 
    Case p2.LastName
    when '[Not Specified]' then c1.MainEmail
    else
    p2.Email1


    No Format
    ShipToEmail -Set virtual Field Type = Calculated
    
    Set below Calculation: 
    Case p2.LastName
    when '[Not Specified]' then c1.MainEmail 
    else
    p2.Email1
    End
  3. Set the definition for the ShipToEmail virtual field:

    No Format
    BillToEmail
    –Set
     -Set virtual Field Type = Calculated

    
    
    Set below Calculation:

    
    Case p3.LastName

    
    when '[Not Specified]' then c.
    MainEmail 
    else
    MainEmail 
    else
    p3.Email1

    
    End
  4. Set the definition for the BillToName virtual field:

    No Format
    Update below Calculation:

    
    (RTRIM(p2.FirstName) + ' ' + LTRIM(p2.LastName))

     
  5. Save and close the Orders entity record.

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When launching the Aptify web site, certain 32-bit DLLs in the AptifyServicesAPI Bin folder may prevent the site from loading – most notably is ConfigManifestForm.dll, which may exist on systems that have been through a major version upgrade. The workaround is to remove these DLLs and any dependencies from the AptifyServiceAPI folders and then load the site again. Contact Aptify Technical Support if you have questions or concerns about removing objects from the AptifyServiceAPI folder

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_rowSet
_rowSet
Database Setup Fails Due to Enabled Row Set Security

When upgrading to Aptify 5.5.3, the database setup fails if Row Set Security is set in the Persons and Companies entities in your environment. To ensure a successful upgrade, you should remove Row Set Security from the Persons and Companies entities before beginning the install. You can reinstate the Row Set Security settings once the install is successful. Follow these steps for the Persons and Companies entities:

  1. Open the record for the entity in the Entities service.
  2. Click the Row Set Security tab and determine whether a rule is set for this entity.
  3. Record the rule information for use later in re-enabling this functionality.
  4. If a rule is set, right-click on the rule and select Delete from the drop-down menu. 

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  1. Repeat step 4 for any additional rules in the record.
  2. Click Save and Close.

Once you have completed the upgrade to Aptify 5.5.3, you can re-enable the rules for Row Set Security in the Persons and/or Companies entities using the following steps.

  1. Open the record for the entity in the Entities service.
  2. Click the Row Set Security tab.
  3. Open a new Row Set Security sub‐type record.
    • Either click the New Record... button in the menu bar, or right‐click in the gray area and select New from pop‐up menu to open a new record.

  4. Enter the rule you recording back in step 4 in the Base View Where Clause field.
  5. Enter a description for the rule.
  6. Click OK to save the rule.
  7. Enter additional rules for the same entity, if necessary. Aptify uses an AND operator to separate multiple Base View Where Clauses within a generated base view.
    • Alternatively, you can click OK and New in Step 8 to save the current and open a new Row Set Security record in one step.

  8. Save and close the Entities record.

  9.  Regenerate the base view for any related entities that join to the entity for which you just enabled row set security.