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- Open the cancellation order that has a credit balance.
- Click the Accounting> Order Payments sub-tab and open a new Payments record.
- Click OK when prompted that the order currently has a credit balance.
- By default, the Payment is for the total credit of the order. Modify the Payment Line if necessary.
- Click the Details tab and select the Payment Type for the refund (typically, Refund Voucher) and the type's required fields (that is, Check Number for a refund voucher).
- Place a check mark in the Refund box.
- Save and close the Payment.
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For additional information about refunding shipping charges see:
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