...
| Note |
|---|
This topic describes how to create a new Payments record to process a NSF check, but it does not go into detail about how to navigate a Payments record. Refer to Recording Payments Using the Payments Service for complete information on working with a Payments record. |
- Open a new Payments record.
Use one of the Order Search, Order #, or Invoice # buttons to locate the order whose payment has bounced.
Auitabs id container title Main Container direction horizontal Auitabspage id tab1 title Version 5.5.5 - Order Search: Click this button to open the Find dialog for the Orders service. Use search criteria to locate the order. The Person and/or Company fields populate automatically in the Payments record based on the order selected.
Auitabspage id tab2 title Version 5.5.4 and earlier - Order Search...: Click this button to open the Find dialog for the Orders service. Use this option to search for a particular order based on a characteristic of the order (such as the Bill To or Ship To person).
- Order #: If you know the ID of the order, click this button and enter the Order ID in the field provided.
- Invoice #: If you know the invoice number of the order, click this button and enter the invoice number in the field provided. Typically, the invoice number is the same as the Order ID, but this behavior may vary from organization to organization.
These buttons are disabled in the Aptify web interface.
- If the previous check payment paid off the order in full, Aptify displays a message stating that the balance on the order is zero. In this case, click OK to continue.
- Modify the Person and/or Company fields as necessary.
- Open the Payment Lines record and change the Amount to a negative value equal to the amount of the NSF check.
- For example, if the amount of the NSF check is $100, enter -100 or (100) in the Amount field.
- For example, if the amount of the NSF check is $100, enter -100 or (100) in the Amount field.
- Edit the payment line's Comments as necessary.
- Click OK to save and close the Payment Lines record.
- Click the Details tab.
- Select NSF from the Payment Type drop-down list.
- Enter the number of the returned check in the Check # field.
- Complete the Bank, Account Number, Branch Name, and ABA fields as necessary (depending on your organization's business rules).
- See About the NSF Check Payment Type for information on these field.
- See About the NSF Check Payment Type for information on these field.
- Save the Payments record.
- The NSF Check payment reverses the original check payment, and the corresponding order now has a balance due equal to the amount of the returned check.
- The NSF Check payment reverses the original check payment, and the corresponding order now has a balance due equal to the amount of the returned check.
- If you want to charge the customer a returned check fee, create a new order for the -customer and add an order line for a Returned Check Fee product.
- The amount of the new order should equal the returned check fee your organization charges.
- You may need to create a Returned Check Fee product, if one does not already discuss. Contact your accounting department to determine the appropriate GL Accounts to link to this product.