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  1. Open the Cases record, if not already opened.
  2. Select the Costs tab.
  3. Click the New icon in the toolbar to open a new Costs record.
  4. Select the Case Cost Type from the drop-down list.
  5. Enter a short description of the cost in the Item field.
  6. Enter a longer description of the cost in the Description field.
  7. Specify the expected amount that has been budgeted for this expense in the Budgeted field.

    Note

    Later when the actual cost is known, a user can return to this record to specify the actual expense in the Actual Cost field.

    Case Costs

  8. Click the Comments tab and add any additional information concerning this expense.
  9. Click OK to save and close the Costs record.
  10. Repeat the steps above to add additional Costs records as necessary.
  11. If applicable, you can track if the company or the client has approved the costs associated with this case by selecting one or more of the options on the Cases tab. Note that these optionsare options are for tracking purposes only and do not drive any system functionality by default.
    • Approved By Company: Selecting this option tracks whether the costs listed on this tab have been approved by the company.
    • Approved By Client: Selecting this option tracks whether the costs listed on this tab have been approved by the client.


    Cases Record's Costs Tab

  12. Save the Cases Record.