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The Aptify Endpoints receives the caller information and creates a new ScreenPopLog record. The caller's phone number will be searched in Persons and Company services of Aptify and all the matched records are displayed in a pop-up screen of Aptify Web Interface. The pop-up screen contains a title bar, header (phone number information) and the matched results. The matched results are grouped and displayed according to the entity. With the call-receiver information received from the Middleware, the Aptify Endpoints help the application to display the Screenpop only to the employee who has answered the call.
Aptify ScreenPop EndPoint:
Below is an example of the Aptify Endpoint Request and Response:
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The following are the scenarios where the ScreenPop is shown in Aptify Web Interface:
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The ScreenPop displays a single record only when the searched caller phone number linked to a single record in Aptify.
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The ScreenPop displays multiple records when the searched caller's phone number is linked to one or more records in Aptify.
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The ScreenPop does not display any record(s) when the searched caller's phone number is not linked to any records in Aptify.
