The Tasks service (part of the Customer Management application and other applications) contains the following view types:

• List Views (See Below)
• Chart Views (Page 198)
• Calendar Views (Page 200)

List Views

The following List views are contained in the Tasks service:

• Completed Tasks (See Below)
• Open Tasks (Page 197)
• Overdue Tasks (Page 197)

Completed Tasks

Completed Tasks View

The Completed Tasks list view displays all Tasks records in the system that are complete (in other words, where the % Complete field is set to 100).

Open Tasks

Open Tasks View

The Open Tasks list view displays all tasks that are incomplete in the system (in other words, where the % Complete field is less than 100).

Overdue Tasks

Overdue Tasks View
The Overdue Task list view displays all Overdue tasks that have a % Complete less than 100 and whose Due Date has Passed.

Chart Views

The following chart views are contained in the Tasks service:

• Avg # Days To Complete (See Below)
• Task Volume By Year/Type (Page 199)

Avg # Days To Complete

Avg # Days View

The Avg. # Days To Complete chart view is a column chart that shows the average number of days it took to complete tasks of a particular type, grouped by year.

Task Volume By Year/Type

Task Volume By Year/Type View

The Task Volume By Year/Type chart view is a line chart that shows the number of tasks of a particular type grouped by the year in which the task was assigned.

Calendar View

The following Calendar view appears in the Tasks service:

Pending Tasks

Pending Tasks View

The Pending Tasks calendar displays all tasks that are pending completion.