If your organization requires that a returned item to be accompanied by a Return of Merchandise Authorities (RMA) identifier, follow these steps to track the return authorization process.
- Create a cancellation order for the applicable product being returned (but do not ship the order).
- See "Using the Order Cancellation Wizard" on page 197 for information on using the Order Cancellation wizard.
- See "Manually Creating a Cancellation Order" on page 207 for information on manually creating a cancellation order.
- Provide the customer the Cancellation Order ID as the RMA number.
- Wait for the product to be returned. When the returned item has been verified, the receiving department can easily identify the cancellation order based on the RMA number (which is the OrderID). Then the user marks the cancellation order as shipped to complete the return processing.