The Line Items tab stores information about the set of good and/or services being offered to the prospect in the opportunity's proposal. In other words, this tab stores the items that the organization is actively selling to the prospect as a solution to the requirements specified in the prospect's RFP (Request for Proposal).

Follow these steps to create line items to track the expected value of an opportunity based on the latest negotiations with the customer:

1. Open the Opportunities record, if not already opened.
2. Select the Line Items tab.
3. Click the New icon in the toolbar to open a new Line Items record.
4. Specify the line item's Product or Category based on the opportunity's Detail Level (found on the Opportunities record's Details tab).
   
   • If the Detail Level is set to Product, specify the product name in the Product field. This is a product that the organization is offering to the prospect as part of this opportunity.
     • This field links to the Products service. See Using Product Setup and Maintenance for information on this service.
       
       
   • If the Detail Level is set to Category, specify the product category in the Category field. This is a category of product that the organization is offering to the prospect as part of this opportunity.
     • This field links to the Product Categories service. See Managing the Product Categories Service for information on this service.
       
       
5. Enter the minimum expected sales amount for the line item if the opportunity is won in the Min. Amount field. This is from the account manager's perspective.
   
   
6. Enter the estimated sales amount for the line item if the opportunity is won in the Est. Amount field. Typically the estimated amount is somewhere between the minimum amount and the maximum amount. This is from the account manager's perspective.
   
   
7. Enter the maximum expected sales amount for the line item if the opportunity is won in the Max Amount field. This is from the account manager's perspective.
   
   
8. Specify the expected sales amount for this line item from the sales manager's perspective in the Manager Amount field.
   
   
   
   
9. Click OK to save and close the Line Items record.
   
   
10. Follow the steps above to add additional line items as necessary.
    • Alternatively, you can click OK and New in Step 9 to save the current sub-type record and open a new Line Items record in one step.
      
      
11. Save the Opportunities record.