If a customer wants to cancel a class registration and receive a refund or credit, an organization can create a cancellation order, either manually or using the Order Cancellation wizard. This is the same process for canceling any other type of shipped order in Aptify.

See Canceling a Shipped Order for instructions.

However, when canceling a class registration, keep the following points in mind:

• When using the Order Cancellation wizard for an order that has more than one order line for the same Class product, be sure to review the Order Lines record to determine which particular order line you are canceling.
  • In other words, click the ellipsis (...) button in the Product column to open a particular order line's Order Lines record and review the details on the Class Registration tab to confirm that you are canceling the registration for the appropriate.

• If creating a manual order cancellation for an order that has more than one order line for the same Class product, review the Order Lines record when prompted to determine which particular order line you are canceling.
  • In other words, click the ellipsis (...) button in the Original Order Detail column to open a particular order line's Order Lines record and review the details on the Class Registration tab to confirm that you are canceling the registration for the appropriate student.

• Once the cancellation order has been processed, the Class Registration's status automatically changes to Withdrawal on the Class Registrations record and within the Order Lines form's Class Registration tab on both the original order and the cancellation order.