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If a problem occurs during the installation process and you need to get your Aptify system back up and running quickly, restore the database backup taken prior to the upgrade process. |
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To help identify where an error occurs during the installation process, the Service Pack Installer includes a logging feature to record the status messages of the setup process, and any errors encountered during the installation of Aptify 5.5.1. The log file that is generated is |
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called InstallationStatusLog.txt |
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and can be found in the top-level directory of the setup folder. If you need to contact Aptify's Customer Support department, please include any relevant exception errors found within this log file. |
| If a problem occurs during the installation, the installer will notify you that an error occurred |
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If there is a problem with the installation, follow these steps:
- Click OK to close the Installer.
- Access the computer's Event Viewer (typically accessible from Start > Control Panel > Administrative Tools > Event Viewer).
- Click the Application Event Log and review the errors generated by Aptify (double click an error to open its Event Properties dialog).
- Copy the details of the errors to a file. You can either:
- Right-click the Application heading and select Save Log File As… to save the error information to a Text or CSV file.
- Copy the contents of a particular error and paste it to a text file or into an email message (the Event Properties dialog includes a Copy to Clipboard button). Repeat this procedure for each error generated by the Installer.
- Send the file containing the Error Log details to Aptify's Customer Support department with a description of the error you encountered.
If needed, contact Aptify's Support department using one of the following methods:
| Over the Web: | http://community.aptify.com/My- |
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| support@aptify.com | |
| By Phone |
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571-421-5260 (in DC Metro area) 800-355-6738 (outside DC Metro area) |
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