Aptify strongly recommends that an organization cancel subscriptions by creating a cancellation order (as described in Canceling a Subscription or Membership Dues Order). However, under some limited set of circumstances, an organization may choose to mark a Subscriptions record as Cancelled. This would temporarily or permanently disable additional fulfillments. For example, an organization might choose to cancel a customer's subscription if a customer is unreachable and items are repeatedly returned as undeliverable by the post office.
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If the organization decides to reinstate this subscription at a later date, then do the following:
- Open the record.
- Change the Status back to Active.
- Save and close the record.