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A credit memo is an outstanding balance that a customer has on account with the organization. It appears as a negative balance due on an order.
Typically Typically, a customer obtains an account balance by making an overpayment, pre-paying for an order, or cancelling an order and leaving the refund amount on account.

See "Order Cancellations" on page 194 for Cancelling Orders for more information on order cancellations and credit memos. See Recording Prepaid Deposits for information on pre-paid deposits.

When a customer has an outstanding negative account balance, the customer can pay for new orders using a credit memo. If the credit memo amount is greater than or equal to the order total, then the process for applying the payment is the same as the full payment scenario described in Paying an Order in Full. However, it is possible that the credit memo amount may be less than the order balance. In this case, Aptify displays a New Payment wizard so a customer can provide a second payment at the time the order is saved.

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1. In the Summary section on the new Orders record.
   • The Initial Payment field matches the order's full Balance by default.
   • If the customer has previously placed an order, the system automatically sets the Payment Type to match the selection used on the person's last order. Otherwise, the Payment Type defaults to Purchase Order.
     • For example, if the initial payment for the person's last order was a Pre-paid Check, the system automatically sets the Payment Type to Pre-paid Check on the new order. Also, for Pre-Paid Check and ACH payments, the system automatically carries forward certain information from the previous order, such as the Bank name.
     • Note that if the Payment Type on the customer's last order is Cash, the Payment Type defaults to Purchase Order.
     • A user can modify the Payment Type as necessary.
        
2. Select Credit Memo from the Payment Type drop-down list.
3. Enter the Order ID for an order with an outstanding negative balance in the Credit Order link box.
   • The Bill To party on the credit memo order must match the Bill To party on the new order. In other words, the Bill To Company must match if one is specified on the credit memo order. If one is not specified, then the Bill To person must match.
   • The Credit Order link box only returns those orders that can be used as credit memos for this order (that is, orders with a negative balance whose Bill To information matches the current order).
      
4. Save the Orders record.
   • Aptify displays the Payment Difference wizard.
      
5. Follow the on-screen instructions to specify another payment method to cover the remaining balance on the order.
   • If the Bill To party has available credit, you can select the Leave the remaining balance on account option to save the order with an outstanding balance due.
   • If the Bill To party wants to pay the difference at the time the order is taken, select the Pay for the remaining balance now, using the payment type below option and specify the payment details.
     
     
      
   • Click Next to continue.
   • Click Finish to complete the wizard.
      
6. Complete the order by adding an invoice message (if needed) and saving the record.
   • See "Adding Invoice Messages" on page 88 for  for information on invoice messages.
   • See "Understanding the Initial Order Save Overview" on page 90 for Process for information on the initial Order Save process.

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