Only an administrator can modify existing Message Schedules records and/or Scheduled Tasks records directly if changes are required to the message schedule.
For example, to disable a Message Schedules record so it no longer sends out a recurring message, an administrator should disable the corresponding Scheduled Tasks record. Follow these steps to disable a message schedule:
- Open the Scheduled Task record for the Message Schedules record in which you want to modify.
- The Scheduled Tasks service is in the Process Pipeline Administration application.
- Go to the General tab.
- Remove the check mark from the Is Enabled field.
- Save and close the record.
- The Scheduled Task record is no longer active and will no longer send out a recurring message.