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Whereas a Case is a specific report from a customer, Issues correspond to general problems that can be encountered by an customer. Therefore, there can be many cases reported for the same issue. Likewise, a single case report could reference multiple issues.

Aptify tracks the relationship between cases and issues on the Related Issues tab of a Cases record. See About the Cases Form for more details .

Related Issues Form

Issue

Specifies an issue that applies to this case. This field links to the Issues service.

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