About the Case Reasons Form

This service stores the available reasons for why a case was closed. Organizations can also use this service to track why cases were opened.

Attachments Tab

The Attachments tab lists any files relevant to the Case Reasons record.

General Tab

Name (required)

The name of the Case Reason.

Description

A description of the Case Reason.

Rank

Specifies the relative rank of this case reason when compared to other case reasons.