About the Support Issues By Client Report

This report displays information about the clients who have submitted cases linked to a set of issues. The report is run from a view of Issues. Client information is obtained from Cases records that are linked to these Issues via Related Issues records (see Specifying Related Issues for more details).

The report is organized in a hierarchy format grouped by Case Company and then by Case Contact. For each Contact, the report displays information about the Issues linked to Cases submitted by that Contact.

For each issue that is linked to a contact, the report displays the following fields:

• Name: The name of the issue.
• Description: The issue's description.
• Recorded By: The employee who recorded the issue.
• Category: The issue's category.
• Priority: The issue's current priority level.
• Status: The issue's current status.
• Date Reported: The date the issue was reported.