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Under certain circumstances, the setup may fail due to a memory utilization restriction. You will know this occurs if you find the following line in the InstallationStatusLog.txt file (found in the top-level directory of the setup): Exception Message: Exception of type 'System.OutOfMemoryException' was thrown. If this occurs, see Setup May Fail Due to Memory Utilization for an alternate installation method. If you continue to experience problems, contact Aptify Technical Support for assistance. |
This topic provides information on troubleshooting issues that you may encounter running the Aptify 5.5.2 or Aptify Web 5.5.2 setup.
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In some cases (as noted) it is recommended to re-run the setup on a restored backup taken from prior to installation. |
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When launching the Aptify web site, certain 32-bit DLLs in the AptifyServicesAPI Bin folder may prevent the site from loading. The workaround is to remove these DLLs and any dependencies from the AptifyServiceAPI folders and then load the site again. Contact Aptify Support Technical Support if you have questions or concerns about removing objects from the AptifyServiceAPI folder.
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If you continue to experience problems, please contact Aptify Technical Support for for assistance.