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The current priority of the case. This drop-down list displays the options from the Case Priorities service. See About the Case Priorities Form for more details details.
Category
The case’s category. This drop-down list displays the options from the Case Categories service. See About the Case Categories Form for more details details.
Type
The case’s type. This drop-down list displays the options from the Case Types service. See About the Case Types Form for more details details.
Company
The name of the contact company who submitted the case.
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The Contact Log tab lists any contact logs related to the case. Contact Log records opened from this tab automatically link to the Cases record. See Managing the Contact Log ServicService for information on using Contact Log records in Aptify. If a user created a new case using the New Case wizard, the wizard created a Contact Log record for the case automatically based on the information entered in the wizard. See About the Wizard-Generated Contact Log and Tasks Records
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Specifies the reason why the case was closed. This field links to the Case Reasons service. See About the Case Reasons Form for more details details.
Timeline Section
Date Reported
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This field is the difference between the Actual Task Hours and the Estimated Task Hours. If the Actual Hours is greater than the Estimated Hours, the Hours Variance is negative. If the Actual Hours is less than the Estimated Hours, the Hours Variance is positive.
Budgeted Cost (read-only)
This field is the sum of the Budgeted field for all of the Case Costs sub-type records linked to this case. See About the Case Costs Form for more details details.
Actual Cost (read-only)
This field is the sum of the Actual Cost field for all of the Case Costs sub-type records linked to this case. See About the Case Costs Form for more details details.
Cost Variance (read-only)
This field is the difference between the Actual Cost and the Budgeted Cost. If the Actual Cost is greater than the Budgeted Cost, the Cost Variance is negative. If the Actual Cost is less than the Budgeted Cost, the Cost Variance is positive.
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