The Aptify Web interface includes support for the Customer Management application, such as the ability to create, open, and edit Persons, Companies, Contact Logs, and Tasks.
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The following Customer Management services have been implemented for the Aptify Web interface in Aptify 5.5.1 and up. All other services related to this application have limited support.
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This topic lists the Customer Management application functions that are supported and unsupported in the Aptify web interface.
Supported Functions
The following Customer Management application functions are supported in the Aptify web interface, broken down by release.
Release | Supported Functions |
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Aptify 5.5.5 | - Create, open, and edit the following:
Persons
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When creating a new Persons record, if Primary Function is selected from the drop-down, the corresponding function in the multi-entity grid is not automatically selected. So, it is not saved as a function sub type record when Person record is saved. If you manually select the corresponding function in the multi-entity grid, it can be saved as a function sub type record. |
- Companies
- Contact Logs
- Tasks
- Postal Code look-up
- Address flowdown when linking a Person to a Company
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4 | - Create, open, and edit the following:
Persons
Note |
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When creating a new Persons record, if Primary Function is selected from the drop-down, the corresponding function in the multi-entity grid is not automatically selected. So, it is not saved as a function sub type record when Person record is saved. If you manually select the corresponding function in the multi-entity grid, it can be saved as a function sub type record. |
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- Contact Log/Outlook Integration: Outlook Appointments and/or Outlook Tasks are not generated for Contact Log entries added via Aptify.
- Account Manager Transfer Wizard: This wizard is not currently supported.
- Postal Code Lookup: The postal code look-up functionality is not currently supported.
- Most Recently Used: When a user opens any Persons record, the MRU list displays the Persons record that was opened as well as any related link records, for example the associated Company record.
- Topic Code Selection: A user can select or clear individual topic codes, but the ability to select all or clear all is not supported.
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In some instances when a Persons record is updated using the web interface, the user may need to save and reload the record to display the changes. |
New Membership Wizard
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- Companies
- Contact Logs
- Tasks
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| When new Dues Products are added, or existing products are modified, regenerate the entity metadata for the Membership Enrollment entity to ensure that product drop-down in the Membership Enrollment wizard is up to date. |
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Aptify 5.5.3 | |
Aptify 5.5.2 | |
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Membership Enrollment wizard is up to date. |
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Aptify 5.5. |
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Creating Persons Records
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1 | - Create, open, and edit the following:
Persons
Note |
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When creating a new Persons record, if Primary Function is selected from the drop-down, the corresponding function in the multi-entity grid is not automatically |
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selected. So, it is not saved as a function sub type record when Person record is saved. If you manually select the corresponding function in the multi-entity grid, it can be saved as a function sub type record. |
- Companies
- Contact Logs
- Tasks
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Unsupported Functions
The following Campaign Management application functions are unsupported in the Aptify web interface, broken down by release.
Release | Unsupported Functions |
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Aptify 5.5.5 | - Contact Log/Outlook Integration: Outlook Appointments and/or Outlook Tasks are not generated for Contact Log entries added via Aptify.
- Account Manager Transfer Wizard: This wizard is not currently supported.
- Most Recently Used (MRU): When a user opens any Persons record, the MRU list displays the Persons record that was opened as well as any related link records, for example the associated Company record.
- Topic Code Selection: A user can select or clear individual topic codes, but the ability to select all or clear all is not supported.
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Aptify 5.5.4/ Aptify 5.5.3/ Aptify 5.5.2/ Aptify 5.5.1 | - Contact Log/Outlook Integration: Outlook Appointments and/or Outlook Tasks are not generated for Contact Log entries added via Aptify.
- Account Manager Transfer Wizard: This wizard is not currently supported.
- Postal Code Lookup: The postal code look-up functionality is not currently supported.
- Most Recently Used (MRU): When a user opens any Persons record, the MRU list displays the Persons record that was opened as well as any related link records, for example the associated Company record.
- Topic Code Selection: A user can select or clear individual topic codes, but the ability to select all or clear all is not supported.
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Note |
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In some instances when a Persons record is updated using the web interface, the user may need to save and reload the record to display the changes. |