About the Support Issues Report

This report displays information about Issues and the Cases linked to those Issues in a tabular format. Each issue and associated case is a row in the table. Note that if an issue is linked to more than one case, it will appear multiple times in the report, once per linked case. As described in Specifying Related Issues, Cases records are linked to Issues via Related Issues records.

The report displays the following fields as column headings:

• Issue ID: The ID assigned to the issue.
• Issue Name: The name of the issue.
• Case ID: The ID assigned to the case.
• Case Title: The name of the case.
• Client: The Company specified on the Cases record.
• Issue Category: The issue's category.
• Issue Priority: The issue's current priority level.
• Issue Status: The issue's current status.
• Case Status: The case's current status.