Ektron Integration Troubleshooting Tips

This topic lists troubleshooting tips for the Ektron integration process.

• If the AptifyIntegrationWS.asmx file is not inheriting permissions from its folder, perform the following steps:

  1. Browse to the location where you placed the AptifyIntegrationWS.asmx file on the web server.

  2. Right‐click the file and select Properties from the pop‐up menu.

  3. Click the Security tab and review the file’s current permissions.

  4. If no users or groups have permission to the file, click the Advanced button to open the Advanced Security Settings dialog.

  5. Select the Allow inheritable permissions from the parent to propagate to this object and all child objects option.

  6. Click Apply and then OK to close all open dialogs.
      

• As you add e-Business user controls to Ektron pages, one or more pages may fail to load due to a missing ScriptManager. If you see this error, add the following code to the page before any controls that need to use it:
  
  

  <div>
  <asp:scriptmanager id="ScriptManager1" runat="server">
  </asp:scriptmanager>
  </div>

• e-Business 5.5.2 uses the Telerik.Web.UI assembly version 2014.2.618.40. If you receive an error that the server could not find an earlier version of the Telerik.Web.UI assembly, add the following assemblyBinding to the web.config's runtime section:
  
  

  <assemblyBinding xmlns="urn:schemas‐microsoft‐com:asm.v1">
  <dependentAssembly>
  <assemblyIdentity name="Telerik.Web.UI" publicKeyToken="121FAE78165BA3D4" culture="neutral"/>
  <bindingRedirect oldVersion="2009.2.701.35" newVersion="2014.2.618.40"/>
  </dependentAssembly>
  </assemblyBinding>

• e-Business 5.5.1 uses the Telerik.Web.UI assembly version 2013.1.403.40. If you receive an error that the server could not find an earlier version of the Telerik.Web.UI assembly, add the following assemblyBinding to the web.config's runtime section.
  
  

  <assemblyBinding xmlns="urn:schemas‐microsoft‐com:asm.v1">
  <dependentAssembly>
  <assemblyIdentity name="Telerik.Web.UI" publicKeyToken="121FAE78165BA3D4" culture="neutral"/>
  <bindingRedirect oldVersion="2009.2.701.35" newVersion="2013.1.403.40"/>
  </dependentAssembly>
  </assemblyBinding>