Validating the Preferred Phone Number Settings

Aptify has the ability to specify a preferred phone number type in a Persons record using the Aptify Desktop client. This new field, Pref. Phone, may not work in environments with a modified version of the Persons record.

If the preferred phone number type function does not work in your environment, perform the following steps to validate the layout key settings of the Form Template Part Persons Phone Control and Persons Preferred Phone records.

1. Open the Form Template Parts service in the Framework application.
2. Find and open the Persons Phone Control record.
3. In the Layout Key field, ensure that the value is set to Persons Phone Control.
4. Save and close the Persons Phone Control record.
5. Find and open the Persons Preferred Phone record.
6. In the Layout Key field, ensure that the value is set to Persons.PreferredPhone.
7. Save and close the Persons Preferred Phone record.