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End User Browser Compatibility for the Aptify Web Interface

Owned by admin (Deactivated)
Last updated: May 07, 2020 by Sagar Alat (Deactivated)

The following requirements apply to end users who will connect to Aptify from a web browser.

  • The Aptify web interface supports the use of the following browsers, broken down by release:

ReleaseEnd User Browser Compatibility
Aptify 5.5.5

  • Latest version of Google Chrome for both Mac OS X (Intel processor only) and Windows-based computers. For best results, Aptify recommends that you use Google Chrome, which is the preferred browser for the Aptify Web interface.

    Chrome persists in the background when the Continue running background apps when Google Chrome is closed System option is selected and an application that runs in the background, such as the Advanced REST client, is installed.

  • Latest version of Microsoft Edge for Windows-based computers (Windows 10 and later)

  • Latest version of Mozilla Firefox for Windows-based computers

  • Latest version of Apple Safari for use on an iPad with iOS 9 or 10, with some limitations in functionality. Aptify 5.5.5 introduces many improvements to the user experience of the web interface on an iPad. See Improved Support for iPad for details. For best results:

    • Use the tablet in Landscape mode
    • Use the Safari browser in the standard mode (i.e. not private mode) 

    • When scrolling through records in a list view (regular or within a dashboard) hold one finger and then drag another finger (with same hand or other) to move within the grid

    • Unpin the Application list

      Testing by Aptify has revealed that there are problems with running the third party controls that handle dialog boxes in iPads with iOS 8.4.1. To resolve these problems, Aptify recommends that customers upgrade their iPads to use iOS 9 or 10.

Aptify 5.5.4 and earlier

  • Latest version of Google Chrome for both Mac OS X (Intel processor only) and Windows-based computers.

    Chrome persists in the background when the Continue running background apps when Google Chrome is closed System option is selected and an application that runs in the background, such as the Advanced REST client, is installed.

  • Latest version of Apple Safari for use on an iPad with iOS 9, with some limitations in functionality. Aptify 5.5.4 introduces many improvements to the user experience of the web interface on an iPad. See Improved Support for iPad for details. For best results:

    • Use the tablet in Landscape mode
    • Use the Safari browser in the standard mode (i.e. not private mode) 

    • When scrolling through records in a list view (regular or within a dashboard) hold one finger and then drag another finger (with same hand or other) to move within the grid

    • Unpin the Application list

      Testing by Aptify has revealed that there are problems with running the third party controls that handle dialog boxes in iPads with iOS 8.4.1. To resolve these problems, Aptify recommends that customers upgrade their iPads to use iOS 9.

  • An end user must have a trusted user account with a valid license in Aptify to connect to the database.

    • Any user who has a trusted account in Aptify can connect to the system from a supported web browser.

      Note

      In Aptify 5.5.1, the web interface does not support SQL Server users. 

      Starting in Aptify 5.5.2, the web interface does support SQL Server users (or both trusted and SQL Server users). By default, the Aptify site is configured to use trusted (Windows domain users). However, the site must be configured to support these options. See Configuring Alternate Authentication Methods for more information.



  • If connecting to Aptify from a remote location outside of the organization's network domain (such as from home or a hotel), an end user does not need to establish a VPN (Virtual Private Network) connection to the network first unless your organization's security policy requires it (that is, if the Aptify web server is located inside the organization's firewall on the local Intranet).

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